Cisco Engineer L4

Involved in highly complex environments for installation, configuration and fault management. They provide technical support to NTT (Ltd) clients. This includes remotely supporting clients within Service Level Agreements (SLAs) to install and configure software and hardware, resolve incidents, perform root cause analysis and adhere to any related processes such as change management. They are also required to provide technical leadership to the team supporting client installations.

Key Roles & Responsibilities:

• Interact with clients.
• Escalate unresolved problems and issues to the relevant third parties.
• Delegates lower complexity tasks to engineers and technicians.
• Assume responsibility for the co-ordination of the activities of the engineers, in line with performance targets, leading by example and monitoring the quality of engineer's and technician's work when required.
• Write reports ...