Job Description

Job Description

Role: IVR Developer

QTY: 2

Work Model: Hybrid – 2 Days per Week Onsite

Experience Required

  • 4+ years of experience in DTMF IVR application development in CVP (Contact Center)

Skills

  • Cisco Call Studio / Cisco CVP
  • VXML Server
  • CVP Custom Elements (Java)
  • Call Studio GUI
  • Apache Tomcat
  • UCCE / ICM
  • Cyara

Job Description

As a member of the C&CA team, the Sr. IVR Developer will develop and support DTMF and Voice BOTs to meet the overall goals of the business and program. This role is part of a large transformational program team enabling multiple lines of business across the enterprise. The position is central to delivering meaningful and personalized customer experiences in assisted service channels (IVR) and d...

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