Job Description
Become a leader in client experience with CIBC as a Banking Centre Leader I. This role is full-time and focuses on coaching, client relationship, and team performance.
In this position, you will oversee a talented team in personal and business banking, ensuring high performance and a strong client focus. Your role includes coaching team members to excel in delivering outstanding service and fostering relationships within the community. Flexibility in working hours is necessary to accommodate client needs across various banking centres.
Key Responsibilities:
• Inspire team in elevating client service standards
• Create strategies to improve Banking Centre performance
• Strengthen community relations to build and maintain client connections
• Develop team members through effective coaching
• Ensure quick resolution of client issues to enhance satisfaction
Requirements:
• Strong background in financial services leadership
• Excellent interpersonal skills and ...
In this position, you will oversee a talented team in personal and business banking, ensuring high performance and a strong client focus. Your role includes coaching team members to excel in delivering outstanding service and fostering relationships within the community. Flexibility in working hours is necessary to accommodate client needs across various banking centres.
Key Responsibilities:
• Inspire team in elevating client service standards
• Create strategies to improve Banking Centre performance
• Strengthen community relations to build and maintain client connections
• Develop team members through effective coaching
• Ensure quick resolution of client issues to enhance satisfaction
Requirements:
• Strong background in financial services leadership
• Excellent interpersonal skills and ...
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