Job Description

Job Description

Job Purpose

Lead and manage the CATI operation by overseeing a team of 10 Supervisors and approximately 200 Interviewers. The role is responsible for ensuring operational excellence, achieving project delivery targets, maintaining quality standards, optimizing resource utilization, and driving continuous improvement across all CATI projects.

Key Responsibilities

Operations Leadership

  • Lead and manage a team of min 10 CATI Supervisors responsible for approximately 200 Interviewers.

  • Set daily operational priorities and monitor project progress.

  • Ensure adequate staffing and resource allocation across all projects.

  • Drive productivity and operational efficiency while maintaining high quality standards.

    • Project Delivery

  • Ensure all CATI projects are delivered on time, within budget, and in line with client requirements.

  • ...

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