Chocolate Advisor Flexi Permanent 180 Hours (Pavilion Boutique)

Position Purpose To be an ambassador of LINDT ensuring all customers receive a world class premium experience. Delivering exceptional customer service and achieve sales goals. Key Responsibilities Customer Service and Sales Deliver exceptional customer service at all times, across all sections of the Chocolate Shop and over the phone Greeting all customers, “Welcome to Lindt”, hosting and providing a memorable experience Educating and informing customers on Lindt chocolate products and handling with passion and in-depth knowledge Actively sampling providing product knowledge and introducing products through discussion of taste profiles and ingredients Awareness of daily sales budgets, actively upselling to increase customer transaction spend Inform all customers of current instore promotions, events and directed information Provide customers assistance in the selection of quality Lindt products, encouraging additional sales Serving more than one customer at a time, acknowledging, and c...