China Customer Service Manager

The Customer Service Manager leads a Customer Service team, focusing on ways to optimize service delivery, improve complaint resolution and enhance overall customer satisfaction. This role involves collaboration with cross-functional teams and oversight of customer service operations within the team to maintain and elevate service standards.-Lead and manage the Customer Service team, setting goals and providing direction to support smooth and efficient operations.
-Develop and implement data-driven customer service approaches within the team that enhance response times, complaint resolution and customer satisfaction.
-Analyse customer service metrics and customer feedback, identifying trends and insights, driving initiatives to improve service quality and making recommendations to senior management.
-Collaborate with teams in Logistics, Quality Control / Assurance and Sales Operations to address cross-functional issues and improve service coordination.
-Oversee custo...