China Customer Service Lead

ROLE SUMMARY

Summarize the primary purpose & key accountabilities of the role, including geographical scope (i.e. Global vs. Country/Region). Summary should be concise and include strategic information that would attract candidates to the role. It may be helpful to complete this section after you have finished the other sections of the document.

The Customer Service Operations oversees a team of operation managers in China market responsible for market customer service strategy, sales order management and claim and dispute resolution, ensuring efficient execution of transactional customer service processes. This role emphasizes collaboration with China Commercial, Finance, QA, logistics and APAC GSC cross functional teams, leading China Customer service operation managers/Specialists to deliver seamless, end-to-end customer experiences, while also driving continuous improvements in customer service processes, tools, and systems. The Lead is instrumental in fosteri...