Job Description
Operations Executive
Location: Noida (Work from Office)
Experience: Freshers can apply
About The Role
We are looking for enthusiastic and customer-focused individuals to join our Customer Support team. In this role, you will be responsible for assisting customers, resolving their queries, and ensuring a seamless customer experience across different communication channels.
Key Responsibilities
Handle customer queries through calls, chats, and emails in a professional and empathetic manner.
Understand customer concerns and provide accurate resolutions within defined timelines.
Coordinate with internal teams for issue resolution and ensure timely follow-ups.
Escalate complex cases whenever required and track them until closure.
Maintain records of customer interactions and update relevant information in internal systems.
Deliver a positive customer experience while adhering to company processes and quality standards.
Requirement...
Location: Noida (Work from Office)
Experience: Freshers can apply
About The Role
We are looking for enthusiastic and customer-focused individuals to join our Customer Support team. In this role, you will be responsible for assisting customers, resolving their queries, and ensuring a seamless customer experience across different communication channels.
Key Responsibilities
Handle customer queries through calls, chats, and emails in a professional and empathetic manner.
Understand customer concerns and provide accurate resolutions within defined timelines.
Coordinate with internal teams for issue resolution and ensure timely follow-ups.
Escalate complex cases whenever required and track them until closure.
Maintain records of customer interactions and update relevant information in internal systems.
Deliver a positive customer experience while adhering to company processes and quality standards.
Requirement...
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