Job Description

Job Purpose

The Chief of Staff & Head of Governance is a pivotal leadership role that shapes, orchestrates, and safeguards the entire Retail Banking Group’s (RBG) strategic and governance agenda. The position exists to drive execution of RBG’s most important priorities while ensuring a world-class governance environment that meets regulatory expectations and strengthens organisational discipline.

This role serves as the strategic partner to the Head of RBG, enabling enterprise-wide alignment, informed decision‑making, and seamless collaboration across all segments, functions, and markets. It is a central, high‑impact role that directly influences performance, risk culture, strategic delivery, and the long‑term success of the Retail Bank.

Key Results Area Strategy Execution & Delivery
  • Translate the Group and RBG strategy into clear programmes, milestones, and measurable outcomes.
  • Drive seamless execution across retail segments, ...

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