Job Description

Roles and Responsibilities

  • Execute quality monitoring requirements that deliver intent and customer satisfaction goals
  • Improve customer service quality results by studying, evaluating, and re-designing processes
  • Experience and knowledge of Customer Service operations and Resource Management/Force to Load modelling
  • To manage daily activities to ensure smooth and good quality customer service delivery
  • Ensure ongoing success of quality or process improvement strategies across multiple data sources through metrics, measurement and analysis

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