Job Description
A Chief Concierge with Waldorf Astoria Hotels and Resorts supervises the Concierge Team and sets the department goals to help Team Members to create an exceptional Guest and customer experience.
**What will I be doing**
As Chief Concierge, you will supervise the Concierge Team and set the department goals to help Team Members to create an exceptional Guest and customer experience. A Chief Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
+ Supervise / Manage daily Concierge operations
+ Set Departmental objectives, work schedules, budgets, policies and procedures
+ Monitor the appearance, standards and performance of the Concierge Team Members with an emphasis on training and teamwork
+ Ensure Team Members have current knowledge of hotel products, services, pricing and policies as well as a good knowledge of the local area
+ Coordinating with other departments within ...
**What will I be doing**
As Chief Concierge, you will supervise the Concierge Team and set the department goals to help Team Members to create an exceptional Guest and customer experience. A Chief Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
+ Supervise / Manage daily Concierge operations
+ Set Departmental objectives, work schedules, budgets, policies and procedures
+ Monitor the appearance, standards and performance of the Concierge Team Members with an emphasis on training and teamwork
+ Ensure Team Members have current knowledge of hotel products, services, pricing and policies as well as a good knowledge of the local area
+ Coordinating with other departments within ...
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