Chief Client Officer

Direct message the job poster from Ultimate Asset

We’re seeking an experienced Chief Client Officer (CCO) to shape and drive the end‑to‑end client experience ecosystem at our client’s business, a high-growth Digital Marketing Agency. You'll be the client champion across the agency group, improving revenue growth, driving retention, and growing long‑term partnerships with existing and new clients.

Key Responsibilities

1. Client Experience Leadership:

• Develop and implement a compelling, group-wide client experience strategy, ensuring consistent excellence across agencies and service lines
• Lead the establishment of client‑centric processes, standards, playbooks, and operating conventions to ensure consistency, quality, and scalability.
• Define success metrics retention rates, revenue retention) and integrate performance dashboards

2. Client Relationship & Commer...