Job Description
PhysioExtra is currently looking for chief agents to complete its team(s) .
Reporting to the Clinical Director, the Chief Agent assists him/her in the day-to-day management of the reception area and ensures that all customer service standards are met by the team of agents under his/her supervision.
MAIN DUTIES AND RESPONSABILITIES:
Ensure the quality of service provided by the clinic agents
Ensure the customer experience according to the standards in place (sending reference cards, birthday email, etc.)
Manage the CNESST/SAAQ schedules of the clients
Administrative follow-up of CNESST/SAAQ client files (authorizations, reasoned opinions, tags, sending of reports, etc.)
Manage the therapists' schedules according to the standards
Manage the schedule of the agents
Fax all authorization requests and reports, documents to physicians, etc.
Perform secretarial duties
Answer the phone, inform client...
Reporting to the Clinical Director, the Chief Agent assists him/her in the day-to-day management of the reception area and ensures that all customer service standards are met by the team of agents under his/her supervision.
MAIN DUTIES AND RESPONSABILITIES:
Ensure the quality of service provided by the clinic agents
Ensure the customer experience according to the standards in place (sending reference cards, birthday email, etc.)
Manage the CNESST/SAAQ schedules of the clients
Administrative follow-up of CNESST/SAAQ client files (authorizations, reasoned opinions, tags, sending of reports, etc.)
Manage the therapists' schedules according to the standards
Manage the schedule of the agents
Fax all authorization requests and reports, documents to physicians, etc.
Perform secretarial duties
Answer the phone, inform client...
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