Chatbot Service Quality Analyst (QA)

At Lognext we have been accompanying companies and teams for more than 18 years to identify and implement the technology necessary to advance, making their challenges and objectives our own and getting closer to their reality. Therefore, being a NEXTER means that your career and talent become meaningful to you and those around you, allowing you to build what matters most to you and reach your next level.

We are looking for a QA Analyst to join our team for a multinational leader in the financial sector .

Key Responsibilities:

• Perform in-depth qualitative analysis of chatbot conversations, especially low-rated or failed interactions, to identify root causes of service gaps.

• Evaluate intent recognition, response accuracy and conversational flow to ensure alignment with user needs and business taxonomy.

• Review incidents and service requests generated by the chatbot to verify correct categoris...