Job Description
Job Description For Chat Support Specialist (Non-Voice, Backend)
Location: Viman Nagar, Pune
Shift: Night Shift (6 PM 3 AM)
Work Mode: Work From Office Only (No Cab Services)
Experience: Fresher to 1 Year
Job Overview:
We are hiring Chat Support Specialists with strong communication and problem-solving skills to handle customer chats, order-related queries, and backend operations. This is an excellent opportunity for fresh graduates or candidates with up to 1 year of experience in chat/email or e-commerce support roles.
Key Responsibilities:
Respond to customer queries via chat and email in a polite, professional manner.
Process and update order details in internal systems accurately.
Handle customer complaints and resolve order or delivery issues.
Coordinate with internal teams like logistics or vendor management.
Location: Viman Nagar, Pune
Shift: Night Shift (6 PM 3 AM)
Work Mode: Work From Office Only (No Cab Services)
Experience: Fresher to 1 Year
Job Overview:
We are hiring Chat Support Specialists with strong communication and problem-solving skills to handle customer chats, order-related queries, and backend operations. This is an excellent opportunity for fresh graduates or candidates with up to 1 year of experience in chat/email or e-commerce support roles.
Key Responsibilities:
Respond to customer queries via chat and email in a polite, professional manner.
Process and update order details in internal systems accurately.
Handle customer complaints and resolve order or delivery issues.
Coordinate with internal teams like logistics or vendor management.
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