Job Description
Key Responsibilities:
- Respond to customer inquiries via live chat in a professional, friendly, and timely manner.
- Resolve customer issues related to products, services, or account inquiries with effective solutions.
- Provide product recommendations, information, and assist with the ordering process.
- Maintain accurate records of customer interactions, feedback, and issues in the CRM system.
- Follow up with customers to ensure their issues have been resolved to their satisfaction.
- Ensure adherence to company guidelines, processes, and service level agreements (SLAs).
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