Job Description
About the job Chat Support Executive
Primary Responsibilities
- Provide fast and accurate chat support to customers.
- Respond to customer queries with excellent communication and professional tone.
- Possess strong knowledge of e-commerce, IT hardware products, and international market trends.
- Resolve customer issues related to orders, product specifications, and technical queries.
- Maintain high-quality customer service while ensuring quick response times.
Secondary Responsibilities
- Support customers with technical queries related to IT products such as routers, switches, servers, etc.
- Assist in product recommendations based on customer requirements.
- Coordinate with internal teams (Sales, Logistics, Technical) for smooth issue resolution.
- Maintain accurate chat logs and customer records for future reference.
- Support client dealing on c...
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