Chat Support Executive

Key Responsibilities Handle customer queries through live chat in a timely and professional manner. Provide accurate information and resolve customer concerns efficiently. Maintain high customer satisfaction (CSAT) and quality scores. Handle multiple chat sessions simultaneously while maintaining accuracy. Escalate complex issues to the relevant teams whenever required. Maintain proper documentation of customer interactions. Meet daily productivity, response time, and quality KPIs. Ensure compliance with company policies and process guidelines. Eligibility Criteria 6–12 months of experience in Chat Support is mandatory. Experience in an International BPO will be preferred. Excellent written English communication and grammar. Good typing speed with high accuracy. Ability to multitask and work under pressure. Comfortable working in rotational shifts and weekends. Graduate or Undergraduate