Job Description

Location: Chennai

Experience: 1–2 years in chat support, customer service, or related role.

Education: Bachelor's degree preferred; diploma holders with relevant experience may apply.

Working Conditions:

  • Monday to Friday – 9:30 AM to 6:30 PM
  • Ability to manage high chat volumes while maintaining quality.

Role Overview:

The Chat Support Executive is responsible for providing prompt, professional, and accurate assistance to customers via chat-based support channels. This role ensures a seamless customer experience by responding quickly to queries, resolving issues within SLAs, escalating when necessary, and maintaining high customer satisfaction scores (CSAT).

Key Responsibilities:

Customer Support Management

  • Log in and stay active on all assigned support channels (e.g., Whats...

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