Chat Process Executive

We are seeking a Chat Process Executive to provide excellent customer support through digital chat channels. This role is ideal for individuals with strong written communication skills who can efficiently resolve customer inquiries and ensure a positive online experience.

Roles and Responsibilities

• Engage with customers in real-time via live chat to answer questions, resolve issues, and provide comprehensive information.
• Maintain a high level of professionalism, empathy, and efficiency in all chat interactions.
• Accurately document customer details, inquiries, and resolutions in the CRM system.
• Adhere to established chat protocols, company guidelines, and quality standards.
• Collaborate with internal teams to escalate complex issues and ensure timely resolution.
• Continuously update product knowledge and service offerings to provide accurate and up-to-date information.
• Manage multiple chat conversations...