Chat and Email Support Associates

We are seeking a dedicated and customer-focused Chat and Email Support specialist to join our growing team at Talent Outsourcing Channel Solutions. This is a full-time position based in Davao City, Davao del Sur, where you will provide exceptional customer service support through chat and email channels for our e-commerce clients. Your role will be crucial in ensuring customer satisfaction, resolving inquiries efficiently, and maintaining the highest standards of service delivery. This position offers an excellent opportunity to be part of a dynamic customer service operation whilst building a rewarding career in the e-commerce sector.



Key responsibilities

Respond promptly to customer inquiries received via chat and email, ensuring accurate and helpful information is provided

Troubleshoot customer issues and provide effective solutions, escalating complex matters to appropriate departments when necessary

Maintain detailed and accurate records of all ...