Chargeback Analyst

Chargeback Analyst requires:

• Chargeback, Merchant Dispute, Incoming Dispute, Issuing Chargeback, Outgoing Dispute, Salesforce, Zendesk, QuickBase, Excel, Google Sheets, Smart Sheets

• At least 2 years of chargeback card dispute experience specifically on the Merchant Dispute (acquiring) side — reviewing, researching, and building representment/rebuttal documentation

• At least 2 years of customer service experience, including handling sensitive or disputed-transaction conversations

• Experience with Salesforce and Zendesk (CRM/case management systems used by the team)

• Strong data analysis and investigative reporting skills

• Strong Excel skills, including building spreadsheets, models, and reports

• Chargeback/dispute experience on the Issuing side (in addition to Merchant Dispute)

• Experience with QuickBase (used as the dispute management...