Job Description

Description and Requirements

Key Responsibilities:

  • Provide day-to-day helpdesk and operational support for partners, including guidance on partner onboarding and Bid tools LPH, LBPe), processes, and system navigation.
  • Support deal registration activities, including approval, rejection, re-routing, and exception handling.
  • Assist with order-related inquiries, such as order status checks, stuck orders, and coordination with relevant teams.
  • Act as a bridge between partners and IT support, managing communication, gathering required information, and providing status updates.
  • Deliver partner guidance on onboarding, contracts, invoices, licenses, RMA/DOA processes, and program-related queries.
  • Support ticket handling via:EmailLive ChatTeams callsHelpdesk Ticket Management Tool
  • Support ticket management, including raising and tracking various types of tickets.
  • Perform triage support, directing inquirie...

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