Job Description

Role Overview:

The Channel Operations Manager is part of the EMEA Channel Operations team, reporting directly to the EMEA Channel Operations Director. The role covers a wide range of initiatives and will coordinate a team of Channel Operations Specialists.
He/She will ensure consistent business processes and proactively contribute to the improvement of the channel support activities 

Responsibilities:

  • Day-to-day management of the team, ensuring the achievement of internal and external customer satisfaction goals
  • Manage the day-to-day workflow,s ensuring an effective distribution and delegation of work
  • Ability to monitor and analyze channel requests to give precise feedback to senior management.
  • Manage the day-to-day execution of Channel incentives, ensure accurate and real-time data tracking and reporting to internal stakeholders
  • Identify challenges and proactively suggest improvement to existing processes wi...

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