Change Manager

Here at ARM we are currently partnered with a market leading Public Safety organisation based in South-West London who are currently recruiting for a Change & Service Manager to support a key customer ensuring the highest levels of customer support and guidance. In the role you will be responsible for managing the day to day service operations and ensure services, customer expectations and delivery are achieved and exceeded

Your day-to-day duties include:

• Own and fully understand the Service definitions and SLA definitions. Ensure that Service processes deliver to contractual requirements
• Be escalation point of contact for the customer base around all aspects of their service, including during major or Service impacting Incidents
• Enable achievement of maximum Customer Service satisfaction levels and SLA's via measuring, tracking and reporting, including Continuous Service Improvement activity.
• Manage Change Requests ...