Job Description
The role of Change Manager is to control changes in a standardized manner in relation to a organizations policies, procedures and plans while ensuring minimal impact upon customers.
RESPONSIBILITIES
- Decides who is invited to CAB meetings
- Convenes and chairs CAB meetings
- Convenes and chairs CAB/EC meetings
- Manages Urgent RFCs through the life cycle
- Approves and authorizes Urgent RFCs
- Analyzes Change records to determine any trends or apparent problems that occur
- Identifies and documents changes that by-pass the Change Management process and provides
- information to the Change Process Owner to address compliance requirements
- Management Reporting – KPIs
- Assists the Process Owner in identifying and prioritizing process improvements
- Ensures adherence to the process
- Approves or rejects applications for Standard Pre-Approved Changes (SPACs) after CAB review
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