Job Description

Mandatory Skills

  • ITIL Certified
  • Reasoning and analytical skills
  • Systems Networking skills
  • Knowledge of ITSM tools like BMC Remedy
  • Expertise in Microsoft Excel
  • The candidate must be able to multitask, handle changing priorities and work independently in a fast-changing environment.

Desired Skills

  • Should be a self-starter with ability to operate independently with minimal supervision
  • Deep dive investigation of Service Tickets to identify the opportunities of automation, process improvements and faster services.
  • Debug and remediate with quick turnarounds
  • Conflict management skills for change schedules.
  • Alignment and planning of the changes without impact.
  • Understanding the Non Function Requirements & Review of Documents to ensure requirements are met.

Roles & Responsibilities

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