Job Description

Duties & Responsibilities What You Will Do in This Role

  • Manage the end-to-end Certification and Accreditation process, including:

    • In-depth certification reviews and analysis

    • Release management ownership

    • ServiceNow University certification/accreditation path ownership

    • Internal process documentation ownership

  • Support and manage certification-related projects across the broader program team.

  • Determine methods and procedures for new assignments and coordinate activities across teams.

  • Work on complex issues requiring in-depth evaluation of variable factors and data analysis.

  • Exercise sound judgment in selecting appropriate methods, techniques, and evaluation criteria.

  • Research and implement state-o...

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