Certificate Change Administrator (Toronto)

Key Responsibilities

• Manage, organize and update relevant data information into the respective administration system.
• Input all change requests on the various administrative systems, NB+U, Vantage, CRM, USSI and WMA.
• Respond to urgent customer or agent requests within established parameters.
• Achieve or improve on established SLA(s), identifying opportunities for process improvements.
• Communicate with certificate holders to clarify requests, gather additional information, and provide updates on the status of changes.
• Stay informed of industry trends, legal updates, and company policy changes to ensure ongoing compliance.
• Assist other team members as required during vacation, absences, and peak workload periods.

Key Qualifications

• Post Secondary Education (minimum required).
• 2-4 years of experience in insurance administration, customer service, or a related field.
• Knowl...