Central Reservation Operations Manager

Central Reservation Operations Manager

Salary Range: $55,000.00-$70,000.00

Essential Job Functions

• Leadership and Operations
  
  
  
  • Oversee daily operations of Call Center Agents and Group Coordinators to ensure productivity, accuracy, and service standards are consistently met.
  
  
  • Assign and monitor management and supervisory tasks, including but not limited to:
    
    
    
    • Credit Card Processing (CCP) for Travel Agencies
    
    
    • Credit card settlement
    
    
    • Processing refunds
    
    
    • Creating and distributing daily/weekly schedules
    
    
    
    
  
  
  • Alert Director of operational challenges, performance gaps, or system issues requiring escalation.
  
  
  • Ensure adherence to company policies, reservation procedures, and service standards.
  
  
  • Guide and monitor staff to ensure accuracy and efficiency...