Job Description

Chief Customer Experience Officer (CCXO)

Location: Bulgaria

We are supporting an international consumer-focused financial services group in the appointment of a Chief Customer Experience Officer to lead customer lifecycle strategy, service operations, and branch-level experience execution.

This is a senior leadership role combining customer strategy, operational excellence, team leadership, and performance ownership.

Role Mission

The CCXO is the creator and owner of the customer ecosystem, responsible for delivering extraordinary customer experiences at every touchpoint, while ensuring operational efficiency, KPI achievement, and sustainable growth.

Core Responsibilities

1 Customer Ownership & Data Governance

  • Full ownership of:
    • Customer pool development
    • Customer...

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