Job Description
CCSS Senior Team Manager
Brand: HSBC
Area of Interest:
Location:
Kowloon City, Kowloon, HK
Work style: Hybrid Worker
Date: 28 Jan 2026
We are currently seeking a high calibre professional to join our team as a **CCSS Senior Team Manager** .
**In this role you will need:**
+ Lead, coach, motivate and develop a sizable team of agents in an inbound contact centre environment
+ Be responsible for the effectiveness of agents' performance in terms of quality, productivity, and fulfilled customer needs
+ Provide real time support to the team
+ Handle disputes and customer complaints or suspected fraud case when required
+ Deliver upon quantitative and qualitative key performance indicators, in line with business strategies and regulatory requirements
+ Understand Business Intelligence data and be able to translate into individual team performance plans
+ Plan and prioritise work appropriately consider...
Brand: HSBC
Area of Interest:
Location:
Kowloon City, Kowloon, HK
Work style: Hybrid Worker
Date: 28 Jan 2026
We are currently seeking a high calibre professional to join our team as a **CCSS Senior Team Manager** .
**In this role you will need:**
+ Lead, coach, motivate and develop a sizable team of agents in an inbound contact centre environment
+ Be responsible for the effectiveness of agents' performance in terms of quality, productivity, and fulfilled customer needs
+ Provide real time support to the team
+ Handle disputes and customer complaints or suspected fraud case when required
+ Deliver upon quantitative and qualitative key performance indicators, in line with business strategies and regulatory requirements
+ Understand Business Intelligence data and be able to translate into individual team performance plans
+ Plan and prioritise work appropriately consider...
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