CCaaS Support Engineer

Overview

• Delivers remote support for clients and/or enterprise application users.
• Monitors user requests and systems issues, responding to and diagnosing service outages and operational problems.
• Applies diagnostic techniques to identify problems, investigate causes and recommend resolution strategies.
• Provides software related updates, maintenance and support for network, system and device users.
• Performs software testing and deployment.
• Executes software maintenance, including patching and upgrades.
• Provides anti-virus management and support.
• Performs all work to meet agreed time, cost and quality constraints.
• May be required to work in rotational shifts and provide on-call support.

What Success Looks Like In This Role

• Delivers remote support for clients and/or enterprise application users.
• Monitors user requests and systems issues, respondin...