CCaaS Engineer

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Note:-

8+ years relevant exp in Contact Center

Immediate Joiner/Serving Notice Period

4 days Office/1 days Remote @ Chennai

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Position Description:

The Contact Center Solutions Engineer, specializing in Call Recording, Speech Analytics, and Dialer Technologies, will be instrumental in the planning, implementation, and ongoing support of our enterprise contact center solutions. This role will focus specifically on the Nice CXone Contact Center as a Service (CCaaS) solution, UCCE core components (ICM- Router, logger, PG, DDS/HDS, AW, CVP, CUIC, Finesse, the Recording Solutions, Monitoring Solutions) serving all global Ford Credit and Ford Motor contact centers. Key responsibilities include driving the implementation ...