Job Description
Job Description
- Oversee daily operations of the cafe and take decisions on behalf of the Assistant Manager in their absence.
- To be able to show an exceptional first impression.
- Inform guests of Walk-in prices, promotions, facilities and services, ensure all sales are captured in the various portals accurately.
- Perform customer verifications, verify payment method and process, collect accurate payment.
- To train newly hired Front of House staff in daily lounge operations.
- To handle customers’ inquires and complaints and promote the company’s image.
- To contact airlines for any necessary information if requested by the customer.
- To check staff attendance as per roster and schedule them for various tasks during the shift.
- To oversee daily operations, monitor teammates’ performance and to counsel team members when needed.
- Complete and maintain incident reports, daily activity reports, closing reports or ...
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