Job Description

JOB DESCRIPTION

Job Title

Catalog SME

Job Description



Job title:
Catalog SME
Your role:

1. Key Areas of Responsibility (KARs)

1. Patient Safety & Quality

  • Validate complex modelling outputs to ensure compliance with Q&R standards.
  • Support timely CAPA analysis, root‑cause identification, and prevention.
  • Ensure modelling adherence to global rules across core catalog, 3PP, Pricing, and NAR scenarios.

    • 2. Customer Experience

  • Ensure first‑time‑right configurations, preventing downstream quoting and ordering failures.
  • Contribute to achieving Partner NPS targets through technical accuracy.
  • Provide expert support for modelling‑related customer escalations.

    • 3. Execution Excellence & Simplification

  • Serve as the quality gatekeeper for BU metrics and modelling SLAs.
  • Perform deep reviews of complex modelling...

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