Job Description

We are recruiting a Collections Junior Specialist - French Speaker for one of our clients in Lisbon. Are you fluent in French and do you have experience in Collections?

A day in the life of...

  • Manage customer/account queries to ensure sales ledger balances are clean on customer account;
  • Successful management of due and overdue balances on customer account, maximizing On Time Payment for all customers;
  • Notify markets of uncollectable debt risks & mitigate where possible;
  • Collection activities based on Market Collection Strategy;
  • Respond to incoming collection concerns from the customer and internal stakeholders;
  • Focus on Customer Service, ensuring good communication levels to identify and resolve problems on customer’s accounts;
  • Analyse and check KPIs on quality of services provided and present during Daily Operational Reviews (DOR’s);
  • Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and pro...

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