Case Work Excellence Specialist

Job Location: Dartmouth, NS, CAN, B3B 0L9

The Workers’ Compensation Board of Nova Scotia (WCB) is the province’s provider of workplace injury insurance. We inform and inspire Nova Scotians in the prevention of workplace injury. But if it occurs, we support those whose lives it touches by championing a timely return to safe and healthy work. We also provide caring, compassionate support in the wake of workplace tragedy. Our employees describe the culture as Collaborative, Evolving, Service-Minded and Team-Focused.

About the Role

The Case Work Excellence Specialist (CWE Specialist) is responsible to enhance the consistent performance and behaviors of others for all aspects of claims management best practices through day-to-day coaching of case workers (or other positions as required) and/or onboarding and continuous improvement within all claims management teams. This role contributes to continuous quality improvement and enables service excell...