Case Resolution Analyst

Description

At OM Bank, we strive to attract great people who are passionate about coming together for a higher purpose- building something unique and aspirational, always aiming to be the best they can be. We are rooted in our purpose of inspiring and enabling our customers to grow and sustain their prosperity.

The ideal candidate will play a pivotal role in addressing and resolving complex customer complaints, disputes, and operational issues. This position requires a high level of problem-solving skills, a thorough understanding of banking procedures, and the ability to communicate effectively with customers, internal teams, and external stakeholders.

Responsibilities

Customer Relations Management

Serve as the initial point of contact for customers logging new cases or disputes, ensuring timely and accurate case assessment and resolution.

Communicate effectively with customers to inform them of case status, next steps, and final r...