Case Manager

Duties:

The Case Manager, Student Housing provides coordinated support, intervention, and case management services for students identified as students of concern within Student Housing. This role assesses student needs, develops intervention strategies, and connects students to appropriate on- and off-campus resources. The Case Manager plays a key role in responding to complex and sensitive student situations including mental health concerns, crisis incidents, and conduct-related matters, while promoting student well‑being and safety. In collaboration with the Director, Student Housing, the Case Manager is jointly responsible for drafting and implementing protocols and Standard Operating Procedures associated with the position, and maintaining appropriate electronic case management records. This position participates in a 24/7 on‑call rotation and requires a combination of scheduled office hours and stand‑by status for evening, weekend, and holiday coverage. <...