Case Manager

Overview
With a focus on quality outcomes by balancing member needs with operational limits, the Case Manager is the primary role to ensure that member / claimant claims are correctly set up in the initial claiming phase and paid correctly at the end of the claiming process. The Case Manager ensures members / claimants receive accurate correspondence, claim documentation and payments are complete.

Key Accountabilities and Main Responsibilities

• Take ownership for handling member’s Death, TI, IP, PI or TPD or claims and communicate regularly and effectively throughout the life of the claim
• Minimise delays through effective workflow management and take all required action within agreed Fund service level agreements 
• Create a positive experience by quickly establishing rapport with members and beneficiaries 
• Proactively deliver and manage a claims portfolio in accordance with quality case management princip...