Job Description
Claims Specialist – Customer Care (Entry-Level)
Make a Difference | High-Touch Customer Support | Meaningful Work
Are you someone who leads with empathy and enjoys helping others through challenging situations? This is a unique opportunity to make a real impact while building your career in customer care.
In this role, you’ll support travelers whose mobility equipment has been damaged during air travel. Acting as a case manager, you’ll guide each customer through the claims process from start to finish—delivering compassionate, high-touch (“white glove”) service every step of the way.
What You’ll Do
+ Manage customer claims from start to finish, serving as the main point of contact
+ Provide white-glove customer service through regular outbound calls and updates
+ Support customers navigating situations involving damaged mobility equipment
+ Collaborate with technicians, airlines, and internal teams to resolve claims efficiently
...
Make a Difference | High-Touch Customer Support | Meaningful Work
Are you someone who leads with empathy and enjoys helping others through challenging situations? This is a unique opportunity to make a real impact while building your career in customer care.
In this role, you’ll support travelers whose mobility equipment has been damaged during air travel. Acting as a case manager, you’ll guide each customer through the claims process from start to finish—delivering compassionate, high-touch (“white glove”) service every step of the way.
What You’ll Do
+ Manage customer claims from start to finish, serving as the main point of contact
+ Provide white-glove customer service through regular outbound calls and updates
+ Support customers navigating situations involving damaged mobility equipment
+ Collaborate with technicians, airlines, and internal teams to resolve claims efficiently
...
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