Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Receive and document medical information requests and non-medical cases accurately within the case management system in accordance with internal procedures and compliance requirements

  • Review, assess, and triage incoming emails and inquiries to the appropriate internal teams in a timely manner

  • Support the creation, coordination, and tracking of responses to medical information requests and other inquiries

  • Monitor and manage inquiry workflows to ensure accurate case documentation, timely routing, follow-up, escalation, and case closure

  • Assist with regular quality review of case documentation to ensure completeness, accuracy, and compliance

  • Collaborate cross-functionally with Medical Affairs, Pharmacovigilance, Quality, Regulatory, Clinical Operations, and other internal stakeholders to support appropriate handling of inquiries as well as adverse event reporting requirements
  • ...

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