Job Description

Case Management & Data Analytics Officer (1-Year Contract)

$18.50/hour (Approx. $3,367/month)

Contract: Aug 2026 - Aug 2027

Mon–Fri | 42 hours/week

Responsibilities
  • Handle public enquiries and assess appeals for government schemes.
  • Coordinate case resolutions with government agencies.
  • Prepare case reports and documentation.
  • Support CRM/AI improvement projects, data analysis, and RAG initiatives.
  • Analyse service data and prepare performance reports.
Requirements
  • Experience in case management, customer service, or public sector administration.
  • Able to coordinate with multiple stakeholders.
  • Strong analytical, communication, and problem-solving skills.
  • Basic knowledge of Python and regular expressions.
  • Experience in reporting or data analytics is an advantage.

Suitable for candidates with stron...

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