Case Management Associate (Logistics)

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Professional Development

Professional Development

Work-Life Balance

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• With at least 1-2 years of experience, preferably with a logistics background
• Good excel and communication skills
• Focus on investigation and determining liable regions for (lost, delay, damage) parcels
• Investigation or paralegal background is acceptable
• Review and evaluate logistics-related claims, including freight charges, delivery discrepancies, damages, losses, delays, and contract compliance.
• Investigate each case by gathering shipment records, tracking data, carrier communications, and contractual terms.
• Prepare arbitration files, supporting evidence, and case summaries for internal decision-makers or ext...