Carrier Performance Manager

Overview: The Carrier Performance Manager (CPM) is a critical senior individual contributor role responsible for owning ConData’s formal escalation framework across all customer segments. This role serves as the primary decision-maker when customer or carrier issues cannot be resolved at the Customer Success (CSM) or Customer Recovery (CRM) team level, and holds direct accountability for escalation outcomes, accounts payable collections, and the quality and consistency of ConData’s escalation processes. The CPM reports directly to the Chief Operations Officer and operates across the full customer base, activating when formal escalation thresholds are met.

Location: Oak Brook, IL Hybrid (3 days in office and 2 days remote)

Essential Responsibilities

• Own and manage ConData’s formal escalation framework - serving as the accountable decision-maker for all escalations that cannot be resolved at th...