Job Description

Back Market in Barcelona is looking for a strategic Head of Care & Shipping Analytics to drive data-driven decision-making in Customer Care and Shipping operations.

You will build trust through exceptional experiences and use analytics to unlock actionable insights. If you're passionate about enhancing customer satisfaction while optimizing operations, this role is for you.

The ideal candidate has at least 7 years of analytics experience and is skilled in using BigQuery and communication tools such as Intercom and Zendesk.

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