Job Description

Posizione

Mission


Within the Global Care Service team, based in Rome, we are looking for a Care Service Process Engineer. Reporting to the Global Care Service Director, the selected candidate will contribute to the optimization of Care Service processes and the design of supporting digital solutions to improve operational efficiency and enhance the Client Experience. He/ she will also participate in defining, monitoring, and analyzing KPIs to assess the impact of implemented initiatives, as well as supporting Care Service project management activities in line with departmental strategic objectives.

Responsabilità del lavoro

Accountabilities

  • Support the smooth and successful deployment and completion of Care Service projects (including digital transformation ones) by collaborating closely with all counterparts and relevant stakeholders (Business Units, Markets, IT, Fina...

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