Job Description

Job Description

Job Purpose

To be accountable for the management of all aspects of client services, ensuring compliance with all governing body requirements and legislation relevant to the service.

To lead a team of Key Players to proactively manage the needs of the clients and the day to day running of the office.

To work closely with the Franchise Owner to develop a high quality private homecare service for people in the local area

The Role

Clients

  • Promote the highest standards of care and service with a focus on person centred care.
  • Manage the process of client acquisition from initial contact to conversion adhering to company policy.
  • Carry out care planning and conduct risk assessments ensuring compliance to relevant legal and regulatory requirements.
  • Effectively managing complaints and incidents, carrying out investigations relating to the quality of the service, and using thos...

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