Job Description

Work Setup: Onsite (Cebu / MOA Pasay)

Function: Training

Required Educational Attainment:

  • With minimum of 2 years of College Education (No back subjects)

Required Experience:

  • At least 2 years of tenure in the BPO industry
  • At least 1 year of experience as a Trainer, QA, or SME

Responsibilities:

  • Craft and execute annual business strategies for the CARE Team that align with the overarching goals of the unit.
  • Lead the design, development, and rollout of a robust CARE Team framework and associated processes and tools that proactively meet the language, cultural, industry, and transaction management needs of Operations.
  • Effectively convey the mission and activities of the CARE Team to both Clients and Operations/Support Groups.
  • Champion the ongoing enhancement of the CARE Team’s Progr...

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